Shipping policy
Thank you for shopping with THOMAS VAN LAAR. As a New Zealand-based online retailer specializing in entry-level and mid-range consumer electronics, we strive to prepare and ship all customer orders with strict quality checks and professional packaging. Our core goal is to ensure every electronic product reaches customers intact and within a reasonable shipping cycle.
1. Order Processing Time
Our warehouse team processes and prepares all confirmed paid orders within 1 to 5 business days, excluding weekends and New Zealand national public holidays. During peak shopping seasons and high order influx periods, standard processing timelines may be slightly prolonged. We will actively notify customers via email if any unexpected long delays occur to ensure full transparency.
2. Shipping Rates and Delivery Estimates
Applicable shipping fees for each order are calculated based on parcel size, weight and shipping destination. All shipping costs will be clearly presented on the checkout page before order finalization, without hidden charges.
All consumer electronics orders are delivered via standard international shipping, with an estimated transit time of 15 business days. Actual delivery completion time is subject to real-time global logistics conditions.
The published delivery window is only an estimated reference. Fluctuations in delivery speed may result from logistics carrier backlogs, customs clearance progress, adverse weather events, regional logistics restrictions and official holidays.
3. Shipment Confirmation and Order Tracking
Once your order is picked up and dispatched by our authorized logistics partner, you will receive an automated shipment confirmation email that includes your unique tracking number and official tracking portal access.
Tracking data requires cross-platform system synchronization. Full tracking updates will be accessible within 24 to 48 hours after shipment dispatch. If your tracking status remains unupdated after this period, you may contact our support team for manual logistics verification.
4. Incorrect Address Disclaimer
Customers are required to verify the accuracy and completeness of their shipping address, postal code and contact details when placing orders. Correct recipient information is essential for successful parcel delivery.
THOMAS VAN LAAR assumes no responsibility for delivery failures, misdelivery or parcel loss caused by incorrect or incomplete address information provided by customers. Any parcels returned due to address errors will require the buyer to cover all additional reshipping fees.
5. Lost or Damaged Packages
If your electronic parcel is confirmed lost or untraceable during international transit, please submit a parcel investigation request to our customer support team within 2 calendar days following your expected delivery date.
Consumer electronic devices may sustain structural or surface damage during long-distance cross-border transportation. If you receive damaged or non-functional products, please capture clear photos of the defective items and complete outer packaging within 24 hours of delivery. Our team will assess the issue professionally and resolve your after-sales case efficiently.
6. Apparel Care and Usage Notice
Every electronic device sold in our store comes with exclusive usage guidelines and daily maintenance instructions tailored to different product types. Customers must operate, use and store electronic products in accordance with official guidance. We are not liable for device failure, component damage or product degradation caused by improper operation, unauthorized disassembly, incorrect storage environment and human misuse.
7. International Shipping and Customs Notice
We provide worldwide cross-border shipping services for all our consumer electronic products. Import taxes, customs duties and official clearance fees may be imposed by local customs authorities based on the trade regulations of the destination country.
All customs-related charges are the sole responsibility of the order recipient. These fees are not incorporated into product prices or standard shipping charges. We will not compensate for losses arising from parcel detention, customs rejection or forced returns due to customers’ non-compliance with local import rules.
8. Contact Information
For any inquiries regarding our shipping policies, logistics status, delayed delivery or after-sales issues, please reach out to us through the official contact details below:
Trade Name: THOMAS VAN LAAR
Phone Number: +64 21 756 9150
Email: support@bytequorax.shop
Physical Address: 248 Sherrybrooke Place, Auckland, AUK 0612, New Zealand